Order Preparation

Processing & Fulfillment Time

After payment has been successfully confirmed, most Paqivelo™ orders are prepared for shipment within 1–5 business days.

Business days do not include weekends or public holidays. Orders placed late in the day, during weekends or around major holidays will begin processing during the next available business period.

During periods of unusually high order volume, seasonal demand or temporary inventory adjustments, additional preparation time may occasionally be required. If a significant delay affects your order, we will make reasonable efforts to communicate the updated status.

Estimated Arrival

Delivery Time

Once an order has been dispatched, standard transit typically takes approximately 5–14 business days.

These timeframes are estimates rather than guaranteed delivery dates. The actual arrival date may differ depending on the destination, selected shipping service, local carrier operations, customs inspection, severe weather, peak-season volume or other transportation conditions.

Shipping Charges

Shipping Rates

Paqivelo™ provides free standard shipping to United States destinations on qualifying orders of $70 USD or more.

For orders below the free-shipping threshold, or where a different shipping service is available, the applicable delivery charge is calculated and displayed during checkout based on the order and destination.

Customers can review any applicable shipping charge before completing payment.

Fulfillment

Where Orders May Be Shipped From

Depending on product availability, inventory allocation and the delivery destination, Paqivelo™ orders may be fulfilled through our own or partner fulfillment facilities.

This means the physical dispatch location may differ from our business registration address shown at the top of this page.

The fulfillment location selected for an individual order is intended to support inventory availability and practical delivery routing.

Shipment Updates

Tracking Your Order

When your order has been dispatched, a shipping confirmation is sent to the email address provided during checkout.

Where tracking is available, the confirmation will include the relevant tracking information so you can follow the shipment as it moves through the carrier network.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to display its first update. Tracking records do not always appear immediately after a label is created.

International Orders

Worldwide Delivery

Paqivelo™ currently accepts orders for delivery to many international destinations.

International delivery may take longer than domestic delivery because packages can be subject to additional carrier handling, customs review and local postal procedures after reaching the destination country.

Availability of a particular destination and any applicable shipping charge will be shown during checkout.

Cross-Border Orders

Customs, Duties & Import Requirements

International shipments may be reviewed by customs or other local authorities in the destination country.

Import requirements, taxes, duties and customs procedures vary between countries. Where additional charges are imposed by the destination jurisdiction and are not collected during checkout, they may need to be paid by the recipient in accordance with local requirements.

Customs processing can also affect the final delivery time and is outside Paqivelo™'s direct control.

Delivery Concerns

Delayed or Unusually Inactive Tracking

A temporary pause in tracking does not necessarily mean that a package is lost. Carriers may occasionally move shipments between facilities without recording a public scan at every stage.

If your tracking information has not changed for an extended period, or the shipment has passed the reasonable estimated delivery window, please contact our customer care team.

Our team will review the available shipment information and, where appropriate, help determine the next reasonable step with the carrier or fulfillment partner.

Package Issues

Lost or Missing Shipments

If a shipment appears to be lost in transit, please contact Paqivelo™ rather than assuming the matter cannot be reviewed once the parcel has entered the carrier network.

We will evaluate the tracking history and available delivery information. Depending on the circumstances, we may work with the carrier or fulfillment provider to investigate the shipment and determine an appropriate resolution.

A carrier status marked “Delivered” does not automatically prevent a customer from contacting us about a genuine delivery concern. If you cannot locate a package marked as delivered, please check around the delivery location and with household members or building staff first, then contact our support team if the parcel remains missing.

Before Dispatch

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you notice an address mistake after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch when operationally possible.

Once a shipment has already entered the carrier network, an address modification may no longer be possible.

Order Fulfillment

Orders Arriving in More Than One Package

In some circumstances, items from the same order may be dispatched separately because of inventory placement, package size or fulfillment routing.

If this happens, individual parcels may arrive on different dates and may receive separate tracking information.

Customer Care

Questions About Your Delivery

We want customers to have a clear point of contact whenever something about an order or delivery needs clarification.

For questions regarding processing, tracking, delayed delivery or a shipment that appears to be missing, please contact the Paqivelo™ customer care team using the information below.