Business Information
Paqivelo™
Shiqiao Subdistrict, Gongshu District,
Hangzhou, Zhejiang, China
China Standard Time (UTC+8)
Paqivelo™ is owned and operated by Hangzhou Wuyu Technology Co., Ltd.
Contact Paqivelo™
Thoughtful support, with the same attention we give every detail.
Questions are part of the experience, and we want getting help to feel simple.
Whether you would like an update about an existing order, need help understanding a Paqivelo™ product, have a question about delivery, or would like clarification before making a purchase, our customer support team is available to assist.
We aim to provide clear, practical answers rather than leaving customers to search through multiple pages for the information they need.
How to Reach Us
One clear point of contact for your Paqivelo™ order.
For general product questions, order assistance, shipping concerns, return inquiries or other customer service matters, you may contact our team using the phone number or email address listed above.
Messages received during our service hours are reviewed as promptly as possible. Requests received outside those hours will be handled during the next available service period.
If your question concerns an order that has already been placed, please include your order number together with the name or email address used at checkout. This helps our team locate the correct purchase and provide a more precise response.
Customer Care
From presentation details to delivery questions.
Paqivelo™ is built around thoughtful presentation, careful organization and well-considered details. We believe customer support should follow the same principle.
Our team can assist with product information, order status, tracking questions, delivery concerns, damaged or incorrect items, return procedures and other issues related to purchases made through Paqivelo™.
Where a request is governed by one of our published store policies, our team will explain the relevant process and the next steps as clearly as possible.
Our Support Approach
Clear information. Considered communication. Practical solutions.
We know that an unanswered delivery question or uncertainty about an order can quickly take away from an otherwise enjoyable experience. That is why we aim to keep communication straightforward and useful.
When contacting us, providing the relevant details at the beginning of your message — such as your order number, the item involved and a brief description of the issue — can help us understand your situation more efficiently.
For product condition concerns, photographs may also help our team review the matter and determine the appropriate solution.
A Note From Paqivelo™
The details matter before, during and after your purchase.
Paqivelo™ was created for people who appreciate considered objects, beautiful presentation and a more intentional approach to everyday gifting rituals.
We appreciate the trust involved whenever you choose something from our collection, and we want you to know where to reach us whenever assistance is needed.
Thank you for choosing Paqivelo™.
The Paqivelo™ Customer Care Team
service@paqivelo.com