Available Methods

Payment Options

Paqivelo™ accepts the payment methods displayed within the secure checkout for your location and order.

Depending on payment-provider availability, these may include major credit or debit cards and other supported electronic payment services. The methods available to you will be clearly shown before payment is submitted.

Card Transactions

Credit & Debit Card Payments

Where card payment is available, customers may enter their payment details through the secure checkout interface.

Card transactions are transmitted to the authorized payment processor responsible for validating and processing the transaction.

Paqivelo™ does not require customers to send complete card information to our customer service team, and you should never send your full card number, security code or online banking password by email or message.

Secure Checkout

Payment Security

Protecting transaction information is an important part of the Paqivelo™ checkout experience.

Payments submitted through our online checkout are handled using secure transaction technology and the security controls provided by our authorized payment-processing partners.

Sensitive payment credentials are processed through the applicable payment infrastructure rather than being requested through ordinary customer service communications.

Transaction Details

Currency & Final Order Total

The transaction currency applicable to your order will be displayed during checkout.

Before submitting payment, please review your order summary carefully. The final amount shown at checkout may include the merchandise total, applicable shipping charges, discounts and any taxes or other charges collected as part of the transaction.

If your bank account or card is denominated in a different currency, your financial institution or payment provider may apply its own conversion rate or foreign transaction fee. Such bank-imposed charges are determined by the relevant financial institution.

Authorization

When a Payment Is Submitted

When you place an order, the selected payment provider may perform an authorization check to confirm that the payment method is valid and that the transaction can be approved.

An order is not considered successfully paid solely because the checkout page has been opened or payment details have been entered. Payment must be accepted by the relevant processor before the order can proceed through normal fulfillment.

If Payment Is Declined

Failed or Unsuccessful Transactions

A payment may occasionally be declined or remain incomplete because of card restrictions, incorrect billing information, insufficient authorization, payment-provider security checks or other issues determined by the bank or payment processor.

If a transaction is declined, please first confirm that the billing information entered during checkout is accurate.

If the information appears correct and the payment continues to fail, your card issuer, bank or payment provider may be able to provide more information about the reason for the decline.

Bank Statements

Pending Authorizations

In some cases, a bank or payment provider may temporarily display a pending authorization even when an order has not yet been fully completed.

The timing for releasing or finalizing a pending authorization is controlled by the relevant bank or payment service and may vary between financial institutions.

If you are unsure whether an order was successfully placed, please check for an order confirmation and contact our customer care team before attempting multiple payments.

After Checkout

Order Confirmation

After a successfully submitted order, an order confirmation is normally sent to the email address entered during checkout.

Please review the confirmation carefully and keep your order number for future reference. It allows our customer care team to identify your purchase more efficiently if you later have a payment, delivery, return or order-related question.

Transaction Protection

Payment Review & Order Verification

To help protect customers and our store from unauthorized transactions, certain orders may be subject to additional payment or order verification before fulfillment.

If additional information is reasonably required to verify an order, our team may contact the customer using the contact information associated with the purchase.

We will never ask you to send your complete card number, card security code or online banking password through ordinary email correspondence.

Refund Payments

How Approved Refunds Are Returned

Where a refund is approved under the applicable Paqivelo™ return, cancellation or customer service policy, the refund will normally be issued back through the original payment method used for the purchase.

Once a refund has been submitted from our side, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

The exact posting time can vary between financial institutions and should not be confused with the time required for Paqivelo™ to approve and initiate the refund.

Before You Pay

Please Review Your Details

Before completing checkout, customers should review the order total, selected products, quantities, billing details, shipping address and chosen payment method.

Accurate information helps reduce unnecessary payment delays and makes it easier for us to process your order correctly.

Customer Care

Questions About a Paqivelo™ Payment

If you believe you have been charged incorrectly, are unsure whether an order was successfully placed, or need help identifying a payment associated with your Paqivelo™ purchase, please contact our customer care team.

For faster assistance, include your order number when one is available, together with the name and email address used during checkout.