Information We Handle

Personal Information We May Collect

Personal information means information that identifies you or can reasonably be associated with you.

Depending on how you interact with Paqivelo™, the information we collect or process may include:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.
• Order information, including products purchased, quantities, order value, returns, exchanges, cancellations and transaction history.
• Payment-related information, including payment method, payment confirmation and transaction details processed through authorized payment providers.
• Account information, where account functionality is available, such as login details, saved preferences and account settings.
• Customer service communications, including messages, photographs or other information you provide when contacting us about an order or product.
• Device and technical information, such as browser type, device characteristics, IP address and other technical identifiers.
• Website usage information, including how you navigate the store, pages viewed, products viewed and interactions with website features.

Information Sources

How We Receive Personal Information

Personal information may reach us through several different sources.

• Directly from you when you place an order, submit information during checkout, create an account or contact customer service.
• Automatically through the website when your browser or device interacts with our online store and related technologies.
• From service providers that help us operate the store, process payments, fulfill orders, deliver packages, protect transactions or provide technical services.
• From business or technology partners where such information is provided lawfully and is relevant to operating or improving the Services.

Why We Use Information

How Personal Information May Be Used

We may use personal information for purposes including:

• Processing and confirming purchases.
• Completing payment transactions.
• Preparing, fulfilling and delivering orders.
• Sending order and shipping updates.
• Managing returns, refunds and exchanges.
• Providing customer service and answering inquiries.
• Maintaining customer accounts and preferences where applicable.
• Preventing fraud, payment abuse and other unauthorized activity.
• Maintaining website security and technical performance.
• Understanding how customers use and navigate our store.
• Improving products, services and the online shopping experience.
• Complying with legal, regulatory and accounting requirements.

Communications

Marketing & Promotional Communications

Where permitted by applicable law, Paqivelo™ may use relevant contact or interaction information to send promotional communications or present marketing that may be of interest to customers.

Promotional communications are different from essential transactional communications. Even if you choose not to receive marketing, we may still need to contact you about an order, payment, return, account, security matter or customer service request.

Where an unsubscribe mechanism is provided with a promotional communication, customers may use it to manage future marketing preferences.

Website Technology

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels and similar technologies to support basic website functions, remember preferences, understand website activity, improve performance, help prevent fraud and, where permitted, support advertising or measurement.

Certain cookies may be necessary for important functions such as maintaining a shopping cart, supporting checkout, protecting the website or remembering selections.

Other technologies may help us better understand how visitors interact with Paqivelo™ so that we can improve navigation, product presentation and the overall customer experience.

Service Providers

When Information May Be Shared

Operating an online store requires us to work with trusted service providers. Personal information may therefore be disclosed where reasonably necessary for legitimate business purposes.

Depending on the transaction and services involved, these providers may include:

• Website and ecommerce infrastructure providers.
• Payment processors and payment security providers.
• Order fulfillment and warehouse partners.
• Shipping carriers and logistics providers.
• Customer support and communications providers.
• Cloud hosting and data storage providers.
• Analytics and website performance providers.
• Fraud prevention and transaction security providers.
• Marketing or advertising technology providers where applicable.
• Professional advisers or authorities where legally required.

We may also disclose information where reasonably necessary to comply with applicable law, respond to valid legal requests, protect our customers, investigate fraud, enforce applicable policies or protect the rights and security of Paqivelo™ and others.

Ecommerce Infrastructure

Shopify & Store Technology

Paqivelo™ uses Shopify technology to support the operation of our ecommerce store.

As part of providing ecommerce infrastructure, Shopify may process information relating to your access to the store, browsing activity, transactions and other interactions necessary to provide and improve ecommerce functionality.

Other technology providers may also process information on our behalf where needed to provide payment, analytics, fulfillment, communications, security or other operational services.

Payment Information

How Payment Information Is Handled

Payment information entered during checkout may be transmitted directly to authorized payment providers for processing and authorization.

Paqivelo™ does not ask customers to send complete card numbers, security codes or online banking passwords to our customer service team through ordinary email or messaging.

Payment processors may retain transaction information as required to complete payments, manage refunds, prevent fraud and comply with their own legal obligations.

Global Operations

International Processing & Data Transfers

Paqivelo™ serves customers through an international ecommerce and fulfillment environment.

As a result, personal information may be processed, transmitted or stored in countries or regions other than the country in which you live.

Where applicable law requires specific safeguards for international data transfers, we and our relevant service providers may rely on legally recognized transfer mechanisms or other appropriate safeguards.

Information Protection

Security of Personal Information

We take reasonable administrative, technical and organizational steps intended to protect personal information against unauthorized access, loss, misuse or inappropriate disclosure.

However, no website, network, database or electronic transmission can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication channels and should protect their account credentials where account functionality is available.

Data Retention

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for other legitimate purposes permitted or required by law.

Retention periods may depend on factors such as:

• Whether an order or customer service matter remains active.
• Whether you maintain a customer account.
• Accounting and transaction record requirements.
• Fraud prevention and security considerations.
• Legal or regulatory obligations.
• The need to resolve disputes or enforce agreements.

Your Information

Privacy Rights & Choices

Depending on where you live and the privacy laws that apply, you may have certain rights relating to your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Manage certain marketing communication preferences.
• Opt out of certain sale, sharing or targeted-advertising activities where such rights apply under local law.

These rights are not absolute and may be subject to legal exceptions, identity verification requirements and other conditions permitted by applicable law.

EEA & United Kingdom

Additional Privacy Rights

If you are located in the European Economic Area or United Kingdom, applicable data protection law may provide additional rights regarding access, correction, deletion, portability, objection, restriction and withdrawal of consent.

Where processing is based on consent, withdrawing that consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to raise a concern with the appropriate data protection authority in your jurisdiction.

Children's Privacy

Information Relating to Minors

Paqivelo™ is intended for general adult shopping use and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorization is required by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact our customer care team so that the matter can be reviewed.

External Services

Third-Party Websites & Platforms

Our Services may interact with third-party platforms or technologies that operate under their own privacy practices.

When information is provided directly to an independent third-party service, that provider's own privacy terms may apply to its handling of that information.

We encourage customers to review the privacy practices of third-party services where relevant before providing sensitive information.

Business Changes

Corporate or Business Transactions

If the business undergoes a merger, restructuring, financing, acquisition, transfer of assets or similar transaction, relevant information may be transferred as part of that transaction where permitted by applicable law.

Any successor responsible for personal information would be expected to handle that information in accordance with applicable privacy obligations.

Privacy Requests

How to Exercise a Privacy Right

If you wish to make a privacy-related request, please contact Paqivelo™ using the customer service details below.

To protect personal information from unauthorized disclosure, we may need to verify your identity before completing certain requests.

Where permitted by applicable law, an authorized representative may make a request on your behalf, subject to appropriate authorization and identity verification.

Privacy Concerns

Questions or Complaints

If you have a concern about how Paqivelo™ has handled your personal information, please contact us so that we can review the matter.

Depending on where you live, you may also have the right to raise a complaint or appeal with an applicable privacy or data protection authority.

Policy Updates

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers, legal obligations or regulatory requirements.

When the policy is updated, the revised version will be published on our website together with an updated revision date.

Where applicable law requires additional notice regarding a material privacy change, we will provide such notice in an appropriate manner.

Contact Paqivelo™

Privacy & Customer Care Contact

For questions about this Privacy Policy, our privacy practices or a request concerning your personal information, please contact us using the information below.