Business Information
Paqivelo™
Shiqiao Subdistrict, Gongshu District,
Hangzhou, Zhejiang, China
China Standard Time (UTC+8)
Paqivelo™ is owned and operated by Hangzhou Wuyu Technology Co., Ltd.
Frequently Asked Questions
The details behind the Paqivelo™ experience.
From the wrapping table to final delivery, thoughtful details should remain clear at every stage.
Here you will find practical information about Paqivelo™ products, materials, gift-presentation tools, order preparation, payment, shipping, tracking, returns, refunds and customer care.
The Paqivelo™ Collection
Products, Design & Craft
Who operates Paqivelo™?
Paqivelo™ is owned and operated by Hangzhou Wuyu Technology Co., Ltd. The legal company information and customer service details are displayed at the beginning of this page so customers can clearly identify the business behind the brand.
What kind of products does Paqivelo™ create?
Paqivelo™ focuses on refined gift-presentation tools and organizing systems designed to make wrapping more precise, composed and enjoyable. The collection may include wrapping workstations, ribbon organizers, finishing tools, folding aids, presentation accessories, gift-tag tools, sealing pieces and other objects created around the ritual of preparing a gift.
What defines the Paqivelo™ design style?
Our design language combines practical organization with a quiet, atelier-inspired aesthetic. We favor considered proportions, warm neutral finishes, refined hardware, architectural organization and tools that feel appropriate to leave visible on a wrapping table, desk or studio surface.
Are Paqivelo™ products intended only for holiday wrapping?
No. Our pieces are designed for many forms of gifting, including birthdays, weddings, anniversaries, holidays, thank-you gifts, celebrations, boutique presentation and everyday personal gifting. The intention is to create a wrapping system that remains useful beyond a single season.
Will every item look exactly the same as the product photography?
We aim to represent each product accurately. However, slight differences in tone, finish, grain, texture or small decorative details may appear because of materials, manufacturing variations, lighting and screen settings. Minor variations that do not affect normal function are not necessarily considered defects.
How does Paqivelo™ approach product development?
We begin with the gift-preparation process itself: measuring, folding, cutting, tying, sealing, personalizing, storing and presenting. Products are developed around opportunities to make those steps feel more orderly, intuitive and visually considered.
Ordering
Orders, Payment & Preparation
How long does Paqivelo™ take to prepare an order?
Most orders are prepared for shipment within 1–5 business days after payment has been successfully confirmed. Weekends and public holidays are not counted as business days. Unusually high order volume or temporary inventory conditions may occasionally require additional preparation time.
Which payment methods can I use?
The payment methods available for your order are displayed during checkout. Depending on location and payment-provider availability, supported options may include major credit or debit cards and other electronic payment methods. A payment method should only be considered available when it appears during checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you notice an error or would like to request a cancellation. We will make reasonable efforts to help before fulfillment begins. Once an order has entered fulfillment or has been dispatched, changes or cancellation may no longer be possible.
Is there a fee when an order is successfully cancelled before fulfillment?
Paqivelo™ does not impose an additional cancellation fee when an eligible order is successfully cancelled before fulfillment has begun. If a transaction has already been charged, any approved refund will be returned through the original payment method.
From Our Collection to Your Door
Shipping, Delivery & Tracking
How long does delivery usually take?
After dispatch, standard transit typically takes approximately 5–14 business days. Together with our usual 1–5 business day order processing period, a typical overall estimate is approximately 6–19 business days from the date an order is placed.
How much does shipping cost?
Free standard shipping is available for qualifying United States orders of $70 USD or more. For orders that do not meet the free-shipping threshold, the applicable delivery charge is shown during checkout before payment is completed.
Where does my Paqivelo™ order ship from?
Depending on product availability, inventory placement and your destination, orders may be dispatched through our own or partner fulfillment facilities. The physical shipping origin may therefore differ from the registered business address shown on this page.
Will I receive tracking information?
When your order has been dispatched, a shipping confirmation is normally sent to the email address provided during checkout. Where tracking is available, the relevant tracking information will be included or provided once it becomes active.
What should I do if tracking has not updated for several days?
A pause in tracking does not always mean a parcel is lost because carriers do not necessarily record a public scan at every stage. If tracking remains inactive for an extended period or the package has passed the reasonable delivery estimate, contact service@paqivelo.com with your order number and tracking information.
Tracking says “Delivered,” but I cannot locate the parcel. What should I do?
Please first check the delivery area, mailbox, household members, building reception or other secure locations where a carrier may have left the parcel. If it remains missing, contact us so the available delivery information can be reviewed. A “Delivered” tracking status does not automatically prevent us from reviewing a genuine delivery concern.
Aftercare
Returns, Issues & Refunds
What is the Paqivelo™ return period?
Eligible products may be submitted for return within 90 calendar days after delivery. Preference-based returns should generally be unused, complete and in the same general condition in which they were received, subject to the detailed conditions in our Return & Refund Policy.
How do I request a return?
Email service@paqivelo.com with your order number, the product you wish to return and the reason for the request. If the item is damaged, defective or incorrect, please include clear photographs or video where relevant so our team can review the issue.
Where should I send a Paqivelo™ return?
Please do not automatically send merchandise to our registered business address. After an eligible return request has been reviewed and approved, our customer care team will provide the appropriate return warehouse address and return instructions.
Who is responsible for return shipping?
For eligible preference-based returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise. If an item is confirmed to have arrived damaged, defective, incorrect or materially different from what was ordered, Paqivelo™ will provide an appropriate solution without requiring the customer to bear reasonable additional costs caused by our error.
What if my product arrives damaged, defective or incorrect?
Contact our customer care team as soon as reasonably possible with your order number and clear photographs or video showing the issue. After review, the appropriate resolution may include a replacement, refund, replacement component, reshipment or another suitable solution depending on the circumstances.
How quickly is an approved refund issued?
Once a refund has been approved, Paqivelo™ will issue it to the original payment method within 10 business days. Your bank, card issuer or payment provider may require additional processing time before the credit appears in your account.
Are personalized products handled differently?
Products made specifically to a customer's requested specifications or clearly personalized may be subject to different change-of-mind return conditions where permitted by applicable law. This does not remove rights that may apply if the product itself is damaged, defective or incorrectly supplied.
Customer Care
Reaching the Paqivelo™ Team
How can I contact Paqivelo™?
You may contact our customer care team by email at service@paqivelo.com or by telephone at +86 571 8222 5147. Customer service is available daily from 7:00 AM to 10:00 PM, China Standard Time (UTC+8).
What information should I include when contacting support?
For an existing purchase, include your order number together with the name or email address used during checkout and a clear description of your question. For damaged or incorrect products, photographs or video can help us understand the issue more efficiently.
Still Need Assistance?
We are here when a detail needs attention.
Customer Support Email:
service@paqivelo.com
Customer Service Phone:
+86 571 8222 5147
Customer Service Hours:
Daily, 7:00 AM–10:00 PM
China Standard Time (UTC+8)
For an existing order, including your order number in your first message will help our team locate the relevant purchase and provide more precise assistance.
Paqivelo™ is owned and operated by Hangzhou Wuyu Technology Co., Ltd.